The following booking conditions refer to our Tailormade Touring and Hotels. For Small Group Journey booking conditions, please see below.

TAILORMADE TERMS AND CONDITIONS

Travel Indochina, an affiliate of Jetabout North America Inc., hereinafter referred to as “Travel Indochina,” accepts reservations subject to these Terms and Conditions.
Important Notes -

Deposit - Subject to the Important Notes above, a minimum non-refundable deposit of USD $300 per person is due and payable when reservations are initiated.
Receipt of the non-refundable deposit from you is deemed evidence that you have read and accepted these Terms and Conditions.

Final Payment - Final payment must be received by Travel Indochina at least 65 days prior to departure. For reservations made less than 65 days prior to departure, full and final payment is due at the time of making the reservation.  Failure to make final payment when due will result in the reservations being automatically cancelled and you will be responsible for the cancellation fees as per our cancellation policy.

Late Bookings - A late booking fee of US$50 per new booking will apply for bookings made within 21 days prior to travel departure date. Please note that Travel Indochina is unable to accept checks for late bookings.

Minimum Booking Fee - Bookings of 3 nights or less will incur a minimum booking fee of US$50.

Method of Payment - Travel Indochina accepts the following forms of payment: cash, check, money order, Visa, MasterCard, American Express and Discover cards. The authorization to use a credit card indicates you or your client’s compliance with our booking Terms and Conditions.

Website Validity & Pricing - Prices on our website are quoted in U.S. Dollars and are valid for travel for the date ranges shown. We will use our reasonable efforts to ensure the prices do not change but we may be required to impose surcharges depending on currency fluctuations, changes in government legislation, air prices, fuel surcharges or other variables outside our control. You acknowledge and agree that you shall be responsible for the prompt payment of all surcharges and price increases. In order to minimize exposure to surcharges we recommend you pay in full as early as possible. US/Foreign Taxes, including September 11 Security Fee are additional. INFORMATION AND PRICES ARE CURRENT AT THE TIME OF PUBLICATION. AIRLINES FREQUENTLY CHANGE THEIR PRICES AS A RESULT OF FARE INCREASES AND/OR FUEL SURCHARGES. PRICES MAY DIFFER WHEN YOU BOOK YOUR TRAVEL AND ARE NOT GUARANTEED UNTIL FULL PAYMENT IS RECEIVED FOR THE FINAL INVOICE PRICE. PLEASE CONTACT US FOR OUR CURRENT PRICES.

Cancellation Fees - Requests for cancellation of confirmed bookings must be made in writing and addressed to your travel agent and will be subject to the following cancellation fees applied per person, per confirmed booking:

These cancellation charges are in addition to any charges passed on to us by any suppliers such as airlines, hotels or other tour operators.

We strongly recommend taking out travel insurance at time of deposit to cover insurable risks.

Refunds and Unused Services - Travel arrangements cancelled, amended or altered within 24 hours of your departure or once travel has commenced do not qualify for any refund whatsoever. Services unused or cancelled for any reason are not refundable.

Amendments - Once itineraries are requested one free change is allowed. A fee of $100 is required for every change thereafter and a deposit must be paid on the booking before it can be changed.  If an amendment is requested within 65 days of the scheduled departure date a cancellation fee may also apply.
These amendment charges are in addition to any charges passed on to us by any suppliers such as airlines, hotels or other tour operators.
Permitted amendments include, without limitation, changes to accommodation or travel arrangements. Name changes are not permitted as many suppliers deem a name change to constitute a cancellation and re-booking.

Airfares, Cancellations & Amendments - The prices on our website do not include airfares from or to your departing destination. Check with your agent for fares with all carriers to Asia. If you cancel your reservation, it is your responsibility to pay any cancellations fees imposed by the airline of up to 100% of the airfare. Any deviation from the set itinerary may also affect the airfare, and you will be responsible for payment of any increase in the airfare should you change the set itinerary. After the air ticket is written, any change requiring ticket re-issuance (such as change in airline dates, routing, stops, or change of name due to the name provided to Travel Indochina not being exactly the same as the name on the passport will be assessed a US$100 change fee plus any change and cancellation penalties charged by the airlines. The airfare excludes Taxes and Fees such as: U.S. Departure and Arrival Taxes, Customs and Immigration Fee, Inspection Service Fee, Civil Aviation Security Fee, September 11 Security Fee, Los Angeles P.F.C. Tax, and international landing and departure fees. You are responsible for paying such additional Taxes and Fees.

Insurance - Medical facilities across Asia are often unable to provide the full range of medical services that are available in developed countries, making evacuation a requirement in many non-life threatening medical situations. The costs of evacuation as well as international standard care are extremely high. In the most serious emergencies, travelers may not be capable of authorizing payment for an appropriate medical response that is urgently required. This may delay or prevent the provision of critical and possibly life-saving medical attention. For these reasons, regardless of the type of your vacation arrangements, we strongly recommend that you take out travel insurance at the time of booking.

Note that travel insurance ‘attached’ to credit cards is often limited in scope (e.g. not covering serious medical, repatriation or evacuation expenses) and in any case is usually effective only if travel arrangements have been purchased with the card. Please note also that government regulations in Asia do not always require or enforce the possession of liability insurance by hotels, transport and other suppliers. Even when insurance is in place, it can be for very limited coverage only.  Travel Indochina does its best to work with suppliers who possess liability insurance, however it is not always possible to find and contract with such suppliers. Contact your travel agent to organize insurance for your vacation.

Responsibility - Travel Indochina purchases transportation, hotel accommodations, restaurant services, and other services from various independent suppliers that are not subject to its control. TRAVEL INDOCHINA CANNOT, THEREFORE, BE LIABLE FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE, OR ANY OTHER SPECIAL, CONSEQUENTIAL or incidental DAMAGES that may occur due to (a) intentional, wrongful, negligent, or arbitrary acts or omissions on the part of a supplier, its employees and others not under the direct control of Travel Indochina, or (b) defects or failures of any aircraft, vessel, automotive vehicle or other equipment or instrumentality under the control of independent suppliers. In addition, Travel Indochina cannot be liable for delays in departure or interruption of your vacation arrangements caused by weather conditions, technical problems of any aircraft, vessel, automotive vehicle or other equipment or instrumentality, strikes, war, terrorist activity, civil commotion or any causes beyond the control of Travel Indochina. In no event will Travel Indochina be responsible for incidental, consequential or special or incidental damage or loss suffered by any person.  Travel Indochina’s maximum liability, for any reason whatsoever, will be limited to the amount paid to Travel Indochina for its services. In issuing tickets and coupons for transportation of the purchaser by any means, and making arrangements for hotel or other accommodation, Travel Indochina is not acting as principal but only as agent for the companies, corporation or person providing or offering the means of transportation and accommodation.  To the extent Travel Indochina shall not be acting as an agent, as stated above, is shall be deemed to be acting as an agent of the purchasers in arranging or booking transportation and accommodation. Airlines and other transportation providers (e.g., boat operators) are not liable for any detention, delays, loss, damage, sickness or injury, however or by whoever caused, during the time passengers are not on board their planes or conveyances. The contract of carriage used by such transportation providers when issued shall constitute the sole contract between the transportation providers and the purchaser of these vacation arrangements.

Passports & Visas - All passengers require a valid passport and, in most instances, a visa.  It is the passenger’s responsibility to have a valid passport and the necessary visas for the countries being visited.  Travel Indochina accepts no responsibility if you do not have the correct documentation for your vacation. It is highly recommended that you allow at least a minimum of 10 working days for visa processing. Please note if you leave and re-enter any country that requires a visa you may need to obtain a double entry visa for that country. Please also note that most countries in Asia insist that passports are valid for at least six months after date of entry into Asia.

What is Not Included - Items of a personal nature such as laundry, drinks, telephone and fax charges, visa and passport fees, vaccinations, meals not specified, gratuities (unless specified), and departure taxes.

Alterations to Travel Arrangements - a) Every effort will be made to provide these vacations exactly as described, booked and invoiced. Travel Indochina reserves the right to alter or cancel travel arrangements at any time.  Travel Indochina will then provide, wherever possible, similar travel arrangements.  Where travel arrangements of a lower standard only are available, Travel Indochina will refund the difference between the price of the arrangements booked and the actual arrangements provided.  If the arrangements provided are of higher standard, there will be an extra charge to you. b) In the case of a supplier failing to supply travel arrangements as reserved, either shortly before or on arrival, Travel Indochina will make every effort to provide alternative arrangements on the above basis, but shall not otherwise be liable to compensate you where such failure on the part of the supplier to provide travel arrangements is beyond our control.

Special Requirements - You or your travel agent are responsible for advising Travel Indochina in writing of any medical conditions that may affect your ability to undertake the travel arrangements that you have purchased. In addition, you must provide a letter from your doctor stating the nature of the medical condition and certifying that you are physically fit to undertake the travel arrangement as purchased. You must request in writing that Travel Indochina arrange any special requirements considered necessary. Without such written notice, Travel Indochina accepts no responsibility for special requirements not provided.

Accommodation - Requests for specific bedding types must be made at the time of booking. We may not always be able to accommodate your needs, depending on the room types available at particular hotels. Twin share accommodation is based on two single beds or one double bed as provided by the hotel. Hotels provide triple share accommodation generally with a twin or double bedded room and one rollaway bed at an additional charge. Single room accommodation must be booked by people wishing to travel alone. Special requests such as non-smoking floors or king-size beds cannot be guaranteed.

Traveling with Children - Where a child stays for free in a room sharing with two paying adults, generally the hotel will expect the child to share the parent’s bed and will not provide an extra bed. Additional charges may be levied for child meals. Where a child rate is provided on our website, an extra roll or fold-away bed is usually provided. Children are charged an adult rate if staying in a room without adults.

Maps & Photographs - Maps shown on our website are for general information only and may not necessarily reflect actual routings and services provided.  The hotel photographs may not necessarily reflect the standard of any room purchased.

Consumer Claims - We strive to ensure your arrangements are delivered smoothly, however there are times when problems arise on the ground. You should first try to resolve service problems with the provider of the service. If the problem cannot be resolved you should contact the emergency contacts provided in your detailed itinerary. If you fail to take these steps you may be affecting your recourse for a future claim. If a problem is not resolved during your journey you should send us written correspondence detailing the nature of your complaint as well as the efforts you went to resolve the problem while in Asia. Please send this correspondence to us, with supporting documentation, via your travel agent, within 30 days of the date of service delivery. We will not consider claims made after this period.

Our Privacy Policy - You consent to our processing personal information about you and other members of your party. We will hold your name, address and any other details you supply us with on our database. This information will be used to make your travel arrangements and to send you information about Travel Indochina. In order to make your travel arrangements we will need to pass your details to companies and individuals outside the US, where less stringent data protection controls may be in place. We will not pass on your details to any third parties that are not responsible for your travel arrangements. A link to our full privacy policy can be found at the bottom of the front page of our website.

Important Notes -

             Our Privacy Policy - You consent to our processing personal information about you and other members of your party. We will hold your name, address and any other details you supply us with on our database. This information will be used to make your travel arrangements and to send you information about Travel Indochina. In order to make your travel arrangements we will need to pass your details to companies and individuals outside the US, where less stringent data protection controls may be in place. We will not pass on your details to any third parties that are not responsible for your travel arrangements. A link to our full privacy policy can be found at the bottom of the front page of our website.

             Family Small Group Journeys - For families with younger children (aged 5 and above) we have developed a range of tailor made Family Small Group Journeys, details of which appear on our website.

        Families come in all shapes and sizes; contact us with any special requests or questions.

        Important Notes -